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Responsible expectation of a response to queries.

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TOPIC: Responsible expectation of a response to queries.

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#8636

Responsible expectation of a response to queries. 7 Months, 3 Weeks ago	Karma: 0
Hey guys, do you have a policy on responding to questions/requests? I'd like to understand what the timeline is and also the criteria. I have a website on hold pending a response to some questions and I'm now PAST the due date for cancelling the account. Enter code here Please note: although no board code and smiley buttons are shown, they are still usable.

ethnicomm

A good idea is a good idea NOW!™

Posts: 56

Activating business through the development and management of insightful marketing, sales and web strategies.

#8646

Re:Responsible expectation of a response to queries. 7 Months, 3 Weeks ago	Karma: 32
A response should be within 24 hours(and hopefully a fix for the problem also), but im sorry to say that not all the time that happens. Im pretty new to Icetheme forum,so im still trying do my best to get most things done, but the days have only 24 hours.......... Enter code here Please note: although no board code and smiley buttons are shown, they are still usable.

Menalto

Developer Member

Posts: 1360

Need an rockstar Joomla developer on board? Send me an email, Skype me or Google Talk me if interested.I am available.

#8685

Re:Responsible expectation of a response to queries. 7 Months, 3 Weeks ago	Karma: 0
Fair enough. My requests are from as far back as Nov 29. All I need is the correct PSD file. Enter code here Please note: although no board code and smiley buttons are shown, they are still usable.

ethnicomm

A good idea is a good idea NOW!™

Posts: 56

Activating business through the development and management of insightful marketing, sales and web strategies.

#9677

Re:Responsible expectation of a response to queries. 6 Months ago

Karma: 0

I'm also looking for answers/solutions... and so are others, from what I'm seeing. The assumption and expectation when spending $200 on templates is that they will cut DOWN development time. So far, this has NOT been my experience.

I'd hate to throw away all the time spent already, request a refund, and start all over again - but if issues aren't resolved in a timely fashion, that's what the outcome will be.

ginageick

Posts: 27

#9678

Re:Responsible expectation of a response to queries. 6 Months ago	Karma: 31
Hi, As a Developer plan member you have prioritized support by email. Please take the time to list your issues and email them at info at icetheme dot com. Sorry for the delays Enter code here Please note: although no board code and smiley buttons are shown, they are still usable.

Alvin

Administrator

Posts: 2116

Alvin Konda
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IceTheme
CEO

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